Refund policy

Updated October 3, 2026

We want every order to end with activated software. Here is what happens when it does not.

Before delivery

You can cancel your order as long as the product has not been sent to you. You get a full refund.

Key or code that will not activate

1. Message us on WhatsApp with the order date and a screenshot of the error message.
2. We check the installed edition and the steps with you — most failures come from an edition that does not match the key (for example a Pro key on an Enterprise installation).
3. If the product cannot be activated despite an installation that matches the product page, we replace it or, if replacement is impossible, refund you.

Not covered

• Products activated successfully and later no longer wanted: the right of withdrawal no longer applies after delivery made with your consent (see the terms).
• Products chosen despite an incompatibility stated on the product page (for example a Windows edition for a Mac) — message us anyway and we will look for a solution.
• Use contrary to the license terms, such as installation on several devices.

Timing

Refunds go back to the original payment method within 14 days of our approval. [TO BE CONFIRMED by the operator.] This policy does not limit your statutory consumer rights.